01Constraint
300 verifications daily on paper forms
Mobile · Field OperationsFinancial Services Verification Client · Banking & Financial Services · 2022
Field Verification App
Verification TAT dropped from 5 days to 6 hours.
MobilePWAGPSReact NativeNode.jsBanking
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The challenge
Complex constraints.Real-world pressure.
Before architecture and implementation, we mapped every operational blocker and business risk. These were the core constraints shaping the entire solution design.
4 critical challenges
02Constraint
Fraud risk with no GPS enforcement
03Constraint
TAT measured in days, not hours
04Constraint
Operations managers flying blind
What we built
A system built for the problem, not off the shelf.
We built a mobile-first field verification application with GPS enforcement and optical validation at every step. An agent could not complete a verification checklist without being within 100 metres of the registered address coordinates — enforced at the API level, not just the UI.
The app guided agents through a structured checklist specific to verification type (residential, commercial, employment). Each photo was geo-tagged and time-stamped server-side. Documents were captured using the device camera with EXIF stripping to prevent social-engineering with pre-taken photos.
The operations dashboard gave managers real-time case status, agent location (with consent), daily completion rates, and pending-case aging. Auto-assignment routed new cases to the nearest available agent based on current location.
Capabilities delivered
Every feature with a reason.
01
GPS-enforced verification
Agent must be within 100m of target address to begin checklist. Enforced server-side — unable to bypass via client manipulation.
02
Structured verification checklists
Type-specific guided checklists for residential, commercial, and employment verifications. Dynamic fields based on applicant profile.
03
Tamper-resistant photo capture
Photos captured via app only. EXIF and metadata stripped server-side. Geo-tag and timestamp applied on receipt.
04
Real-time case management
Operations dashboard shows live case status, agent position, and pending queue. Managers flag or approve verifications remotely.
05
Auto-assignment engine
New cases assigned to nearest available agent based on live location and current load. Balances workload and minimises travel.
06
Audit trail & report generation
Every field action logged with operator ID, coordinates, and timestamp. Verification report auto-generated for banking records.
Measured outcomes
Numbers that changed how they operate.
0days → 6 hours
Verification TAT
−0%
Re-verification rate
+0×
Fraud detection uplift
+0%
Cases per agent per day
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