01Constraint
No central asset registry across 3 sites
ITSM · Asset ManagementEnterprise Asset Management Client · Enterprise Operations · 2022
Asset & Helpdesk System
IT asset visibility increased from 34% to 98% in 90 days.
ITSMAsset ManagementReactNode.jsPostgreSQLPWA
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The challenge
Complex constraints.Real-world pressure.
Before architecture and implementation, we mapped every operational blocker and business risk. These were the core constraints shaping the entire solution design.
4 critical challenges
02Constraint
Ticket management with zero SLA data
03Constraint
Reactive firefighting every single day
04Constraint
Shadow IT procurement totally invisible
What we built
A system built for the problem, not off the shelf.
We designed an integrated Asset Management and Helpdesk platform with an agent-based discovery layer that automatically scanned the network on deployment, registering assets and mapping their attributes without any manual data entry.
Every asset received a QR-code backed identity. Physical scanning via mobile app updated location and condition in real time. The helpdesk module was built on top of the asset register so every ticket was automatically linked to the affected asset, its history, warranty status, and responsible owner.
SLA policies were configurable per asset category and priority level. Breach warnings triggered escalation chains automatically. Dashboards gave leadership real-time visibility into ticket volumes, resolution times, and asset health.
Capabilities delivered
Every feature with a reason.
01
Network auto-discovery agent
Lightweight agent scans and registers all IP-connected devices on deployment. Attribute mapping runs automatically.
02
QR-code asset tagging
Every physical asset receives a unique QR label. Mobile scan updates location, status and condition instantly.
03
Linked helpdesk tickets
Every ticket is tied to one or more assets. Full asset history, warranty info, and owner visible in the ticket context.
04
SLA engine with escalation
Configurable SLA policies per asset class and priority. Automatic escalation when breaches are imminent.
05
Lifecycle tracking
Tracks procurement, deployment, maintenance, and disposal. Warranty and AMC expiry alerts fire 60 days in advance.
06
Multi-site dashboards
Cross-site visibility for IT leadership. Filter by location, department, asset class, or status at a glance.
Measured outcomes
Numbers that changed how they operate.
0% → 98%
Asset register completeness
−0%
Ticket resolution time
0%
SLA compliance rate
0hrs
Annual audit time saved
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Sample turnaround time halved with full regulatory traceability.