From 34% to 98% asset visibility in 90 days.
Auto-discover your entire IT estate, link every helpdesk ticket to an asset, and enforce SLAs automatically — no more invisible infrastructure.
The problem
Why existing tools fall short
IT teams managing thousands of assets across multiple sites face a common trap: spreadsheet registers that go stale, helpdesk tickets disconnected from the affected assets, and audit seasons that consume entire months of staff time.
Our solution
Built from the ground up
We built an agent-based discovery layer that registers every network-connected device on deployment. Every asset gets a QR-backed identity, every support ticket is automatically linked to its asset history, and SLA breach warnings trigger escalation chains without manual intervention.
Capabilities
What the platform does
Network auto-discovery agent
Lightweight agent scans and registers all IP-connected devices. Attribute mapping and categorisation runs automatically on deployment.
QR-code asset tagging
Every physical asset receives a unique QR label. Mobile scan updates location, status and condition in real time.
Linked helpdesk tickets
Every ticket is tied to one or more assets. Full asset history, warranty info, and owner visible in ticket context.
SLA engine with escalation
Configurable SLA policies per asset class and priority. Automatic escalation when breaches are imminent.
Lifecycle tracking
Tracks procurement, deployment, maintenance, and disposal. Warranty and AMC expiry alerts fire 60 days in advance.
Multi-site dashboards
Cross-site visibility for IT leadership. Filter by location, department, asset class, or status at a glance.
Measurable outcomes
Results that speak for themselves
Asset register completeness
Ticket resolution time
SLA compliance rate
Annual audit time saved
Who it's for
Built for these teams
- IT departments managing 500+ assets
- Multi-site enterprise operations
- Organisations undergoing ISO 27001 preparation
- Companies replacing legacy ticketing systems
Technology
Built on proven stack
Get started
Ready to see Asset & Helpdesk in action?
Book a personalised demo and see how this platform can transform your day-to-day operations within the first week.